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HOW TO MAKE AN INSURANCE CLAIM

First, are you OK?

At AME Insurance InsurPro LLC, we understand accidents and catastrophes are traumatic enough. That is why we take great care in making the claims process as simple and hassle-free as possible. After all, we’re dedicated to providing superior customer service throughout the life of your insurance policy.

To report a claim during business hours, please call our agency at (305) 387-1612 as soon as possible, so we may guide you through the claims process. If you should need to start a claim outside of normal business hours, please contact your insurance carrier directly, and then let AME Insurance InsurPro LLC know as soon as possible.

 

COMPANY CLAIM NUMBERS

COMPANY PHONE NUMBER WEB SITE
Mercury Insurance Group 1-800-503-3724 Visit Mercury
Progressive 1-800-776-4737 Visit Progressive
Universal Property & Casualty 1-800-425-9113 Visit Universal
Amigo Insurance Company 1-305-716-6000 Visit Amigo
Windhaven Insurance 1-866-595-4080 Visit Windhaven
Banner Insurance 1-800-638-8428 Visit Banner
Aflac 1-800-992-3522 Visit Aflac
Infinity Auto Insurance 1-800-334-1661 Visit Infinity
Prudential Insurance 1-800-778-2255 Visit Prudential
Aetna Health Insurance 1-800-694-3258 Visit Aetna
Ohio National 1-800-366-6654 Visit Ohio National
Citizens Property Insurance 1-888-685-1555 Visit Citizens
Genworth Financial 1-888-436-9678 Visit Genworth
Humana 1-800-457-4708 Visit Humana
Granada Insurance 1-800-392-9966 Visit Granada

Should you be faced with an unfortunate accident, we hope you will find the following information helpful.

 

AUTOMOBILE & RECREATIONAL VEHICLE CLAIM:

Accident:

  • Stop your vehicle and move it to a safe place.
  • Determine if you or any passengers are injured. Call for medical assistance if needed. If two or more vehicles are involved, do not leave the scene.
  • Should the accident involve more than one vehicle or property damage has occurred, call the police.
    • Cooperate with authorities and answer all of their questions.
    • Record addresses, telephone numbers, type and ownership of vehicles/property, insurance information, a description of damages from the other parties. Take photos if you are able.
    • Get the names, addresses and telephone numbers of any witnesses.
  • NEVER admit fault to anyone.
  • If your vehicle must be towed, ask that it be taken to a repair shop of your choice.
  • Call our office to report the accident as soon as possible. We will verify your coverage/deductible and then advise you to obtain estimates for repairs.

Windshield:

  • Report the damage to our office, and we will verify your coverage/deductible before advising on how to have the windshield repaired.

 

PROPERTY CLAIM (FIRE, FLOOD, THEFT, ETC.):

  • Call the appropriate authorities should the loss involves theft or vandalism or if someone has been injured.
  • Protect your damaged property by making reasonable repairs that can be completed safely to ensure no further damage can occur. For example, secure a tarp on the roof for leaks, cover shattered windows, etc.
  • Keep a record of repair costs and retain receipts for these immediate and necessary expenditures.
  • Call our office to report the claim as soon as possible. We will verify your coverage/deductible and give you advice for obtaining estimates for repairs.
  • Make a list of all items that were damaged or destroyed, including descriptions of the items, original costs,and approximate ages of all items. (AME Insurance InsurPro LLC recommends recording your inventory with a video camera and keep receipts or credit card statements for any major purchase, such as appliances, farm equipment, etc.)